DHL World Wide Express Delivery

Shipping & Damage Report

Shipping

All our dolls are carefully and securely packaged for their protection and your 100% satisfaction. For regular order & rush order, we use DHL as the preferred transportation carrier. We deliver worldwide for a low flat fee.

Customs and import taxes

Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Damage report

Though we take great care with checking package before shipping to avoid damages, any damages could be caused by the delivery carrier during transit. Simply email us within 48 hours of receiving the package and provide us with the corresponding pictures of the damaged product. The photos should show the damaged item and both inner and outer packaging .

We won't be liable for any damages which have not been reported timely.

All our merchandise is carefully packaged for shipment in approved packing boxes along with custom fitted Styrofoam and or clam shell inserts. We will start the duplication design process at its sole discretion if breakage was caused by neglect in our packing process. If this is the case, we will ship the replacement product to the customer within the posted standard order delivery time on the website (where the new remake order is considered received on the date when the shipping damage claim has been recognized by us.)

If the damage photos do not show us a clean break or more information is required from our quality control team, you may be required to mail back the damaged doll at your sole expense. If this request is made, please ensure to include your order information within that package as well as on the main shipping box.

If the damage is just a small crack or breakage, please glue it back with the super glue by yourself. In such a case, we don’t send a replacement to you.